Shipping policy

Claymore Australia is operated by COSYCAMP PTY LTD (ABN 30 669 396 105), which also operates Cosy Camp. We dispatch Claymore orders from Melbourne using Australia Post. We deliver to Australia and New Zealand; available services and charges are shown at checkout. This policy explains delivery and pickup and does not limit any mandatory consumer right.

1. Delivery

1.1 Claymore Australia dispatches delivery orders using Australia Post to the address you provide at checkout. Store pickup, where available, is explained in section 8.

1.2 Provide a valid and complete delivery address. Contact us promptly if you notice an error so we can check whether it can be corrected before dispatch. Incorrect or incomplete details may delay delivery or cause a parcel to be returned.

1.3 Delivery timeframes displayed on our website or provided in correspondence are estimates only. While we make every effort to deliver within these timeframes, delays may occur due to circumstances beyond our control, such as courier delays, stock shortages, weather events, or peak seasonal demand.

1.4 If your order is delayed or cannot be delivered within a reasonable time, contact us so we can investigate and discuss the appropriate remedy, including cancellation and a refund where applicable. We will not substitute store credit for a refund you are entitled to unless you agree.

1.5 If delivery cannot be completed, follow Australia Post's collection or delivery instructions. If a parcel is returned because of an incorrect address supplied by you or because it was not collected, contact us to arrange the next step. We will explain any reasonable redelivery or return costs and obtain your agreement before charging them. No such fee applies where we are responsible for the error or where consumer law requires us to cover it.

1.6 Remote destinations or oversized goods may require an additional freight quote, including after checkout. We will explain the extra charge and will not dispatch the affected goods until you agree and pay it. If you decline, contact us to cancel the affected undispatched goods. For specially ordered goods or work/costs already incurred with your agreement, we may deduct reasonable, documented costs that cannot be recovered, where permitted by law. We will explain the costs before finalising cancellation. Any remaining amount paid for the cancelled goods and unused delivery service will be refunded. The 20% change-of-mind return restocking fee does not apply to this freight-quote cancellation process. These arrangements do not limit any refund or other remedy required by law.

1.7 Unless otherwise agreed, deliveries are to ground level. Australia Post may safe drop an eligible parcel where its delivery rules and any applicable delivery instructions permit. Safe drop is not available for every parcel or address. If a parcel cannot be left safely, follow the delivery or collection instructions provided by Australia Post. This is not a blanket waiver of your consumer rights.

1.8 If your parcel is missing or damaged, contact us so we can investigate with Australia Post and arrange an appropriate remedy. Dispatch does not remove responsibilities or consumer rights that apply by law. Orders containing multiple items may arrive separately.

2. Processing Time

2.1 Orders are typically processed within Two (2) business days of purchase. During periods of high demand, promotions, or holidays, processing times may be slightly longer.

2.2 Check your shipping address and contact details when purchasing. Corrections and parcels returned because of inaccurate details are handled as explained in sections 1.2 and 1.5.

3. Shipping Methods and Express Delivery

3.1 Available Australia Post services depend on the items and delivery destination and are shown at checkout.

3.2 Standard shipping can be selected where it is offered at checkout.

3.3 Express shipping, where offered at checkout, is available for an additional charge. Express transit does not remove the order-processing time.

3.4 Once your order has been shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your delivery.

4. Shipping Costs

4.1 Shipping fees are calculated based on the total weight, size, delivery location, and shipping method selected.

4.2 The available shipping charge is shown at checkout before payment. An exceptional additional quote for remote or oversized deliveries is handled only as described in section 1.6 and requires your agreement.

4.3 Additional fees may apply for oversized items or deliveries to remote and rural areas. If you believe your address may fall into this category, please contact our customer service team for assistance prior to placing your order.

5. Estimated Delivery Times

Claymore Australia ships all orders using Australia Post, dispatched directly from our Melbourne warehouse. Once your order is processed, you will receive tracking details so you can follow your delivery every step of the way.

Estimated Delivery Timeframes

Delivery times may vary depending on your location, public holidays, and seasonal demand. As a general guide:

Victoria (VIC)

Melbourne Metro: 1–2 business days
Regional VIC: 2–4 business days

New South Wales (NSW)

Sydney Metro: 2–4 business days
Regional NSW: 3–6 business days

Queensland (QLD)

Brisbane Metro: 3–5 business days
Regional QLD / Far North: 5–10 business days

South Australia (SA)

Adelaide Metro: 2–4 business days
Regional SA: 3–6 business days

Western Australia (WA)

Perth Metro: 5–7 business days
Regional WA / Remote: 7–12 business days

Tasmania (TAS)

Hobart / Launceston: 3–5 business days
Regional TAS: 4–7 business days

Australian Capital Territory (ACT)

Canberra: 2–4 business days

Northern Territory (NT)

Darwin: 5–8 business days
Regional / Remote NT: 7–14 business days

6. Returns and Damaged Goods

6.1 Please inspect your order when practical and contact us as soon as reasonably practicable if goods are missing, damaged, faulty or incorrect. Your consumer rights are not subject to an arbitrary 24-hour reporting deadline or the voluntary change-of-mind return period. Photos or video may help us assess the issue.

6.2 Please refer to our Returns & Refunds Policy for the change-of-mind return conditions and the separate process for faulty-product claims.

6.3 Please provide proof of purchase. Keep and return accessories and packaging where possible to protect the product in transit. Original packaging is not required to exercise consumer-guarantee rights. Contact us before posting a damaged lithium-battery product so we can provide appropriate return instructions.

7. Order Updates and Customer Service

7.1 We send an order confirmation after purchase and shipping confirmation with tracking after dispatch.

7.2 If you have any questions regarding your shipment, need to arrange express delivery, or experience a delivery issue, please contact our friendly customer service team at:
📧 Support@Claymoreoutdoor.com.au

8. Store pickup

Where available, select pickup at checkout. Collection is from Cosy Camp, Unit 2, 37 Rushdale Street, Knoxfield VIC 3180. Wait for your ready-for-pickup notification before travelling to the store. Check current Cosy Camp contact information or call 0424 184 795 to confirm collection arrangements.

9. New Zealand deliveries

Available New Zealand shipping services and charges are shown at checkout. The Australian state-by-state delivery estimates above do not apply to New Zealand. International transit and customs processing can affect arrival times; use your tracking information for updates. Customers are responsible for any applicable New Zealand import duties, local taxes or clearance charges payable on arrival. These charges are separate from the freight charge paid to us, subject to any amount already collected or included and any applicable legal requirements.