Find answers about Claymore Australia orders, delivery, returns, warranties and product support.
Where does Claymore Australia ship?
We currently deliver online orders to Australia and New Zealand only. Available services and charges are shown at checkout. See our Shipping Policy.
How quickly are orders dispatched?
Orders are generally processed within 2 business days, excluding Victorian public holidays. Tracking is emailed after dispatch when available.
Do Australian prices include GST?
Yes. Australian retail prices are displayed in Australian dollars and include GST where GST applies. Shipping and the final order total are shown before payment.
What is the change-of-mind return period?
You may request an eligible change-of-mind return within 14 calendar days after delivery. Conditions and instructions are in our Returns & Refunds Policy.
What if my product is faulty, damaged or incorrect?
Contact us as soon as reasonably practicable. Faulty-product rights are separate from the 14-day change-of-mind policy and do not have an arbitrary 14-day or 24-hour cut-off. Depending on the issue, consumer-law remedies may include repair, replacement, refund or compensation.
How long is the Claymore warranty?
- Lighting products: 2 years.
- Fan products: 1 year.
- All other products: 1 year.
This voluntary warranty is additional to rights under the Australian Consumer Law. Read the full Warranty & Consumer Guarantees Policy.
How do I make a return or warranty claim?
Email your order number, proof of purchase and details of the request to Support@Claymoreoutdoor.com.au. Photos or video may help with a fault assessment. Please wait for return instructions before sending a product.
Where can I find product manuals?
Visit our Product Manuals page for setup, safety and troubleshooting information.
How can I contact Claymore Australia?
Email Support@Claymoreoutdoor.com.au, call 0424 184 795, or write to Unit 2, 37 Rushdale Street, Knoxfield VIC 3180. Claymore Australia is operated by COSYCAMP PTY LTD, ABN 30 669 396 105.
